Privacy Policy

Vía Private Pty Ltd (we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting information to us, you agree to the collection, use, and disclosure of your personal information as described in this Policy.

We may collect the following types of personal information:

• Contact details: name, email address, and phone number
• Business information: company name, role, and ABN
• Financial and loan-related information: loan amount, property address, security value, borrower entity type, and deal description submitted through our enquiry forms
• Credit history information voluntarily disclosed as part of a deal submission
• Records of correspondence between you and Vía Private
• Website usage information: IP address, browser type, pages visited, and referring URLs collected via analytics tools

We collect personal information:

• directly from you when you submit a deal enquiry, contact form, or partner enquiry through our website
• from mortgage brokers who submit deal enquiries on behalf of their clients
• through cookies and analytics tools when you browse our website
• through direct email and telephone communications

If you provide us with personal information about another individual (for example, a borrower you represent as their broker), you should ensure that individual is aware of and consents to the collection and use of their personal information as described in this Policy.

We collect, hold, use, and disclose personal information to:

• assess loan enquiries and applications submitted through our website
• communicate with brokers and borrowers about loan proposals and transactions
• conduct credit and identity verification where required
• comply with our legal and regulatory obligations
• respond to complaints and general enquiries
• improve our website and services

We will not use your personal information for purposes other than those described without your consent, or as required by law.

We may disclose your personal information to:

• legal, valuation, and settlement service providers engaged in connection with a loan transaction
• credit reporting bodies, where required or permitted by applicable law
• government and regulatory authorities, where required by law
• technology service providers who assist in operating our website and business systems, including email delivery services

Some of our technology service providers may be located outside Australia (including in the United States). By using our website and submitting information to us, you consent to your personal information being transferred to these overseas recipients. We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the APPs.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes technical and administrative security measures.

No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information.

You have the right to request access to personal information we hold about you, and to request correction of information that is inaccurate or out of date. To do so, please contact us using the details in section 11 below.

We will respond to access and correction requests within a reasonable time, generally within 30 days. In limited circumstances we may decline to provide access, in which case we will explain why in writing.

Our website uses cookies and similar technologies to analyse traffic and improve your experience. You can configure your browser to refuse cookies, though this may affect website functionality.

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this Policy periodically.

For questions about this Privacy Policy, access or correction requests, or to lodge a privacy complaint, please contact us:

Vía Private Pty Ltd
Email: begin@viaprivate.com.au
Phone: 0430 024 926

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.